What we can help with
- App support — login issues, bugs, study features, and how to use KiasuLabs.
- Subscriptions and billing — plan questions, receipts, and purchases through Apple or Google (include your store account email if relevant).
- Privacy and data — access, correction, or deletion requests. You can also use our account deletion page.
- Feedback — suggestions to improve practice mode, the AI tutor, or subject coverage.
- Schools and partnerships — enquiries about educational use or collaboration.
Before you write
Including your account email and, if applicable, whether you use iOS or Android helps us respond faster. For subscription refunds, app store policies may apply — we will point you to the right steps when needed.
We aim to reply within a few business days. For urgent safety concerns, put “Urgent” in the subject line.
Policies and legal
See our Privacy policy and Terms of service for how we run the service and process personal data.